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  • February 12, 2026
  • AI, Ecommerce, Strategy

The search revolution: OpenAI, agentic commerce, and the next decade of discovery

Picture of Tom Chetwyn

Tom Chetwyn

Tom is Open Partners' Senior Organic Search Partner, with 14 years' experience across Strategy, Connected Search, Search Experience & AB Testing, and Generative Search Experiences.

On February 9, 2026, the digital discovery landscape shifted on its axis. OpenAI officially transitioned ChatGPT from a helpful assistive tool into a commercial powerhouse by launching its first ad tests. This move, while long-speculated, marks a formal commitment to a paid media model designed to support the massive infrastructure costs of serving over 800 million weekly users.

On Open AI’s podcast, Assad Awan revealed how ads will be rolled out into ChatGPT:

Who sees them: Free and Go users only; Plus, Pro and Enterprise are ad-free.

Trust & separation: Ads are clearly separate from AI responses and don’t influence the model.

Privacy & safety: Conversations aren’t shared with advertisers; no ads in sensitive topics.

User control: Personalisation can be limited or turned off, or removed by upgrading.

Rollout approach: Ads will launch conservatively, prioritising relevance and user trust, with future tools designed to simplify advertising, especially for small businesses.

More than just a platform update, this is the birth of the “agentic” reality we have been preparing for. For brands to win, they must understand the mechanics of this shift and why traditional search strategies are no longer enough.

The shift to conversational intent

OpenAI isn’t simply replicating the Google Ads playbook. They are building a discovery model based on deep, multi-turn context. In traditional search, a user provides a keyword and receives a list of links. In ChatGPT, the user provides a problem, and the AI provides a synthesis.

The current test is focused on logged-in adult users in the U.S. on the Free and Go tiers. While premium tiers remain ad-free for now, the direction of travel is clear. These ads appear at the bottom of responses, clearly separated and labeled. But the real innovation lies in how they are triggered.

ChatGPT uses “The Technology of Intent.” It doesn’t just look at a user’s last query; it looks at their entire conversation thread, past interactions, and broader memory. This allows for a level of contextual matching that makes traditional keyword targeting look primitive.

The rise of agentic interaction

The most significant change for brands is “agentic interaction.” OpenAI is testing ads where users don’t just click a link: they interview the ad. Imagine a user asking for help planning a family dinner. An ad for a meal kit service appears. Instead of leaving the app, the user asks, “Does this plan have gluten-free options for kids?” The AI, acting as an agent for the brand, answers immediately.

This collapses the traditional marketing funnel. We are moving from Awareness > Consideration > Conversion to a single, seamless moment of “Informed Intent.” For CMOs, this means your brand’s digital presence must be more than just a landing page: it must be a data-rich environment that an AI can navigate and explain.

 

Image via OpenAI

Mapping the AI wars

We are currently witnessing a strategic battle for the future of search monetisation. Each major player is taking a fundamentally different path, and your strategy must account for all of them.

Microsoft Copilot: The integration leader Microsoft has a head start, integrating ads into Copilot via the Microsoft Advertising platform. They are already seeing 73% higher click-through rates by being transparent about why an ad is appearing. By telling users, “Based on your interest in X, here are options from our partners,” they have achieved a 42% positive user sentiment – a rarity in digital advertising.

Google Gemini: The data powerhouse Google is leveraging its massive existing ecosystem. Their strategy focuses on “predictive discovery,” using Gemini to interpret emotional tone and visuals to decide what a user might need next, even before they type it. If you are looking at photos of hiking boots, Gemini is already preparing the “sponsored cards” for national park tours.

Anthropic: The outlier Anthropic is marketing its refusal to run ads as a core competitive advantage. They are betting on “agentic commerce” without the “warp” of ad incentives. For brands, this means your organic data health is the only way to show up in the Claude ecosystem.

The Open Partners approach

Our future-focussed mission, our fully integrated operational model, and our client-first ethos empower us to rapidly adapt to the shifting digital landscape, enabling clients to adapt and extract new growth opportunities at the pace of change. 

The Agency of Next: We stay ahead of the signals, so our clients are never reacting under pressure. By proactively building the right foundations, we safeguard performance and unlock the growth these shifts create, positioning our clients as the authority AI models trust while strengthening visibility, refining sentiment and closing gaps before they widen.

Integrated Media, Data, Creative, and AI: Our model is built for speed. In an agentic world, your data must move as fast as the conversation. We integrate product feeds (Data) with brand voice (Creative) and bidding strategies (Media) in-house. This ensures that when a user asks a question about our client’s product, the AI has the most up-to-date, high-quality information available.

Truly Open Partners: We treat our clients as the true partners that they are, delivering transformative outcomes with complete accountability and transparency. Clients can trust they are in safe hands as they navigate through rapid but necessary shifts in their strategic direction in the AI era.

Practical next steps for the agentic era

The “AI wars” are just beginning, and the brands that learn to speak the language of these new agents will define the next decade. Here is your immediate roadmap:

Audit your technical foundation: If your website is a “black box” to AI crawlers, you are invisible. Ensure your structured data is immaculate.

Prepare for conversational bidding: Start thinking beyond “cheap trainers.” In a conversational world, we are bidding on complex intents like “find durable running shoes for a beginner marathoner with flat feet.”

Focus on Answer Engine Optimisation (AEO): This is the evolution of SEO. It is about ensuring your brand is the single, synthesised answer provided by the AI.

We are moving toward a world where the AI doesn’t just show you an option, it helps you decide. At Open Partners, we are actively monitoring these signals to separate the opportunity from the hype.

Discover how your brand is performing in AI search

To find out where your brand is currently performing in the AI search landscape and the growth opportunities that exist, speak to us about our AI Discoverability & Engagement Audit. Simply fill in the form below to contact us.

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