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CarShop
Enhances results with AI Powered Solutions

As consumer behaviour continues to be increasingly unpredictable, combined with volatile demand for used cars in an increasingly competitive category, CarShop were looking for innovative solutions to increase leads and drive further growth for the business.

Our approach:

To build on the success we were already seeing for CarShop via Google’s AI powered smart bidding solutions, we next turned to more advanced targeting to better capture customer intent.

Combining Broad Match with our existing value based bidding approach meant CarShop were able to leverage unique consumer signals, whilst capturing new demand within an increasingly complex keyword market.

A pilot was designed for select, business priority campaigns over a four week period, with a vision to scale subject to the effectiveness of the test.

Channels:

Paid Search

The outcome:

On completion of the Broad Match pilot all marketing KPIs saw significant improvement period over period in particular:

  • The quantity of leads increased by 78% whilst reducing acquisition cost by -31%
  • Indicatively the quality of leads improved, with ROAS increasing +33%

As a result of this successful pilot, this strategy has now been rolled out across all our CarShop paid search activity.

+ 0 %
ROAS
- 0 %
CPA
+ 0 %
Leads
““Open Partner’s eagerness to explore and harness Google’s product advancements has been instrumental in the outstanding success of this campaign. Looking ahead, we’re excited about developing more initiatives to maintain our competitive edge in this dynamic landscape.””

Natasha Holland, Head of Marketing, Sytner Group

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“Throughout the onboarding process and beyond, Open Partners went the extra mile in understanding the overall business and specific marketing challenges we face, delivering an instant improvement in overall performance across all channels whilst supporting our journey to digital maturity.”

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