Client Partner Role at Open Partners

Client Partner

Job Description

We are seeking to appoint a Client Partner that can deliver against our Full Service People promise. The candidate must be commercial, strategic, intellectual, personable, and driven. They must be capable and/or expert in data, technology, audience, media and creative. They must be committed to developing an industry that is Better For Everyone. Better more relevant advertising for consumers. Better results and performance for advertisers. Better yields for content and media owners. Better working environment and remuneration for our Partners.

Responsibilities

  • Manage and oversee a growing portfolio of client accounts.
  • Develop high quality personal relationships with clients through regular contact, prioritising face-to-face time and telephone conversations over email.
  • Earn clients’ respect and develop status as ‘go to’ point of contact in the business for all commercial and strategic issues.
  • Full accountability for client campaign performance, client satisfaction, and client debtors.
  • Demonstrate comprehensive knowledge of their business/sector/customers and stay abreast of their industry’s developments.
  • Keep the agency appropriately informed of all client developments, from campaign performance to personnel changes and everything in between.
  • Project manages all campaign work, including coordination of media teams.
  • Critically interrogate media performance and recommend appropriate tests and initiatives.
  • Be the ‘client in the agency’ and ensure that we continually develop our products and services to meet their needs.
  • Run a client P&L for each client to monitor and control profitability.
  • Produce annual forecasts, and quarterly reforecasts, against which the business can confidently budget for investment to drive growth.
  • Identify new client relationships and make pitches to potential new clients
  • Desired experience/qualifications

    The candidate will have operated at a senior level in a client service remit in an advertising organisation. The candidate will already be Facebook Blueprint qualified and Google Ads Academy qualified or commit to qualifying prior to the agreed start date.

    Profile

    A natural collaborator with confidence to interact with clients, colleagues and suppliers. A well organised ‘starter-finisher’ happy working with tight deadlines and under-pressure. Unflinching, unerring attention to detail in all aspects of work undertaken. Excellent written and verbal communication skills and strong interpersonal skills. A desire to make a difference. The candidate must be committed to developing an industry that is Better For Everyone. Better more relevant advertising for consumers. Better results and performance for advertisers. Better yields for publishers. Better more rewarding careers for our Partners.

    Package

  • £ basic pay to be negotiated
  • Performance-related bonus scheme
  • Contribution to the company pension scheme
  • Training budget
  • Private health insurance for you and your family
  • Gym membership
  • Cycle to Work scheme
  • Discounted NCP parking
  • Company laptop
  • 100% flexible working
  • Manifesto

  • We are entrepreneurs, open to any and all opportunities.
  • Sustainability matters to us, hence our vision to redefine our industry for the collective good.
  • We strive for perpetual improvement; of the industry, of our business, and of our clients’ businesses.
  • Every output is viewed as an award-winning piece of work.
  • We are creating a new story for our industry. We create new stories for our clients.
  • We develop these stories by observing, listening and being connected to the outside world.
  • Happy clients are our measure of success.
  • We invest our time to understand what makes them happy by being open with our expertise, our imagination, and our time.
  • Our intellect is our capital.
  • We are committed to developing the industry’s smartest team, with £s per head committed annually to every individual’s bespoke training requirements.
  • Healthy minds rely on healthy bodies.
  • We are committed to a healthy workforce, allocating £s and time to healthy eating and exercise for all.
  • We hire positive people with strong ethics, mental dexterity, and a drive to change the industry.
  • We place these attributes above any work experience or personal background.
  • We respect people’s lives and embrace flexible and agile working practices.
  • We are open with each other always; honest and communicative at all times in all situations.
  • To find out more, pop us an email with your CV and covering letter to careers@open.partners